QUIET MAX™ REFUND & RETURN POLICY (90 DAYS)

First of all, we sincerely apologize that you are considering returning your product. This usually means the product did not meet your expectations, and we truly regret your experience.

However, before proceeding, please note:

Most customers require a short adjustment period when first using a mandibular advancement device like Quiet Max™. During the first few days, you may experience slight discomfort, pressure, or unfamiliar sensations. This is completely normal as your jaw adapts.

👉 We strongly recommend continuing to use the product according to the detailed instructions provided via email.
👉 Many users report significant improvement after 5–10 nights of consistent use.

If You Still Wish to Request a Return

We offer a 90-day return policy, subject to the following conditions:

1. Eligibility Requirements

To qualify for a refund:

• You must use the product for at least 10 consecutive nights (adjustment period).
• You must provide:
  • Order number
  • Proof of purchase
  • A brief explanation of your experience
• Your request must be submitted within 90 days from the delivery date.

2. Hygiene & Personal Use Policy

Due to strict health and hygiene regulations in the United States:

• Quiet Max™ is classified as a personal-use dental device.
• Used products are generally non-returnable.

👉 Exceptions may be considered only if:

• A verified manufacturing defect is found, OR
• The product is damaged or not as described.

All claims must be reviewed and approved by our technical team.

3. Shipping & Handling Fees

• Customers are responsible for return shipping costs.
• Original shipping fees are non-refundable.
• Handling and sanitation fees may be deducted from the refund.

4. Discounted & Promotional Orders

• Orders purchased during sales, promotions, or with discount codes are considered final sale.
• No refunds will be issued unless a verified defect is confirmed.

5. Refund Process

If your request is approved:

• Refunds will be issued to your original payment method.
• Processing time: 5–10 business days after approval.

We reserve the right to offer a replacement product instead of a refund.

6. Non-Cancellable Orders

• Orders that have already been processed or shipped cannot be canceled.
• Refunds will only be processed after the item has been:
  • Received (if applicable)
  • Inspected
  • Approved

7. Refunds & Chargebacks

Initiating a chargeback without contacting us first may result in:

• Delays in resolving your case
• Permanent account restrictions

👉 We strongly encourage you to contact our support team first.

8. Damaged or Defective Items

If your product arrives damaged or defective:

• Please contact us within 48 hours of delivery.
• Provide:
  • Unboxing video
  • Clear photos showing the issue

Once verified, we will arrange a replacement or appropriate solution.

9. Usage & Adjustment Responsibility

Refund requests may be denied if:

• The product was not used according to instructions
• The fitting process was not completed correctly
• Insufficient time was given for adjustment

👉 Our support team may request photos or videos to verify proper usage before approving any return request.

How to Request Support

If you believe your case qualifies under our policy:

📧 Email: support@quietmax.co

Please include:

• Order number
• Description of the issue
• Photos/videos

Final Note

Quiet Max™ is designed to deliver results over time, not instantly. Most unsuccessful cases are due to improper fitting or insufficient usage duration.

We are here to help you achieve the best possible results — not just to process returns.